How are your accounts currently managed (calendar, content creation, posting, monitoring, engagement, reporting, etc.)? What technology or software, if any are you using?
How are you monitoring and managing reviews (Facebook, Google, Yelp, etc.)?
What has your experience been thus far? What is working (and not working) for you?
What is the biggest barrier to your being successful on social media?
How can we help you reach your goals?